1. Introduction:

This Privacy Policy (“Policy”) governs the manner in which Brown Bird Ventures Private Limited (“Company”), a company incorporated under the Companies Act, 2013, with its registered office at 83, 3rd Floor, Aditya Industrial Estate, Chincholi Bunder Road, Mumbai – 400064 (hereinafter referred to as “Company”, “We”, “Us”, or “Our”), collects, uses, processes, discloses, stores and protects the Personal Data of users (hereinafter referred to as “You”, “User”, “Client” “Professional”, or “Data Principal”) who access the website/s/Mobile Application such as www.taleoftails.in, ‘Tale of Tails’ application or any website/s/Mobile Application belonging to the Company or utilize the services offered on the website/s/Mobile Application of the Company.

“Tale of Tails” is an initiative by the Company aiming to enable responsible pet parenting by connecting pet parents with trusted ecosystem partners through its website/s/Mobile Application (individually “Platform”, collectively “Platforms” hereinafter). (Note to Draft: client to confirm this content)

This Policy is framed in compliance with applicable laws, including but not limited to:

  • The Digital Personal Data Protection Act, 2023 (DPDP Act);
  • The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
  • Any other applicable laws, rules, and guidelines governing privacy and data protection in India.

By accessing or using the Platform, You consent to the terms of this Policy and agree to be bound by it.

  1. Definitions:

For the purposes of this Policy:

  • “Consent” is a clear, affirmative act signifying agreement to process personal data for a specified purpose.
  • “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
  • “sensitive Personal Data” includes financial information, health data, biometric data, sexual orientation, caste or tribe, and official identifiers such as Aadhar.
  • “Data Fiduciary” means the entity (Company) that determines the purpose and means of processing personal data.
  • “Data Processor” is any third-party entity that processes data on behalf of the Company.
  • “Data Principal” means individual to whom personal data relates.
  • “Processing” includes collection, recording, organisation, storage, updating, use, analysis, transmission, disclosure, and erasure of data.
  • “Grievance Officer” refers to the person appointed by the Company under the DPDP Act to address data-related grievances.

 

  1. Scope and Applicability:

This Policy applies to:

  • Users accessing or registering on the Website and/or Platform;
  • Users who create an account or engage with the Platform;
  • Professionals who register and are onboarded to offer their services;
  • Individuals who provide personal or businesses information through the Platform for legal, compliance, or advisory services;
  • Users accessing the Platform through a browser or mobile device.

 

  1. Eligibility and Age Restriction:

Our Platform is intended for individuals aged 16 years and above. By using our Platform, You confirm that you are atleast 16 years old.

We do not knowingly collect or process personal data from users under the age of 16 years. If we discover that we have inadvertently collected personal data from a user under the age of 16, we will take prompt steps to delete such data.

 

  1. Types of Data Collected:
  2. Data Provided by Users:
  • Identification Data: Full name, gender, date of birth, photograph, nationality, profession, and contact details.
  • Contact Details: Email address, Phone number, Physical address.
  • Accurate Credentials: Username, Password (hashtag/encrypted), profile preferences.
  • Professional Details: Registration numbers, Practice areas, qualifications, experience, licenses etc.
  • Transactional Information: Payment history, invoices, UPI ID, Bank Account information, GSTIN, PAN.
  • Communication Records: Emails, Chats, grievance redressal tickets, feedback forms.

 

  1. Automatically Collected Data:
  • Device & Usage Data: IP address, browser type, operating system, geolocation data (approximate), device identifiers.
  • Cookies & Analytics Data: Session logs, referrals URLs, clickstream data, time spent, pages visited.

 

  1. Third-Party Data Sources:
  • Government KYC APIs, regulatory authorities;
  • Identity verification and e-sign platforms;
  • Payment gateways and financial institutions;
  • Publically available legal databases.

In addition to the categories of personal data collected, we take special care when processing data related to children or minors:

  • We do not knowingly collect or process sensitive personal data from children under the age of 18 without appropriate consent from guardians;
  • Any health or pet-related data linked to minors is collected with express consent and used solely for the purpose intended (e.g., pet health care) with enhanced privacy controls.

 

  1. Legal Basis for Processing:

Our lawful basis for processing your data includes:

  • Consent: You have given explicit consent for one or more specific purposes;
  • Contractual Necessity: Data processing is required to perform our obligations under a Contract;
  • Legal Obligation: Processing is necessary for compliance with legal obligations or regulatory mandates;
  • Legitimate Interest: We may process data for fraud prevention, service improvement, dispute resolution, or business continuity;
  • Vital Interest: Where processing is necessary to protect your vital interests or those of another person.

 

  1. Purpose of Data Collection and Use:

We use your personal data for the following purposes:

  • Account creation, authentication, and profile management;
  • Matching clients with suitable professionals based on availability and expertise;
  • Providing legal and compliance services, document automation, digital signing, and escrow management;
  • Sending transactional emails, alerts, case updates, and appointment confirmations;
  • Providing customer support and handling grievances;
  • Conducting internal research, platform analytics, and performance optimization;
  • Complying with orders from courts, regulators, or law enforcement agencies.

 

  1. How the personal information is used:

The personal information we collect may be used for various purposes, including but not limited to:

  • For marketing communications to reach out to you and inform you the range of services offered by the Company;
  • For personalising and enhancing your experience when you use our services and provide information to the Company during the course of business;
  • For communicating with you and respond to your enquiries, requests, or feedbacks;
  • For sending you updates, promotional materials, newsletters, or other relevant information to enhance your knowledge and keep you informed about our offerings;
  • For research and analysis purposes, to improve our services, and to better understand market trends and customer preferences;
  • For evaluating and considering your job application, if you choose to apply for a suitable position with the Company;
  • For fulfilling our legal obligations and comply with regulatory requirements;
  • For fulfilling our obligations if mandated by any court of laws or statutory/regulatory authorities.

 

  1. User Rights Under the Digital Personal Data Protection Act, 2023 (DPDP Act):

You have the following rights with respect to your personal data:

Right to Access: Obtain a copy of your personal data held by us;

Right to Correction: Request correction of any inaccurate or outdated information;

Right to Erasure: Seek deletion of your personal data, subject to legal and regulatory exceptions;

Right to Grievance Redressal: Lodge complaints regarding processing or misuse of data;

Right to nominate: Nominate another person to exercise rights in case of death or incapacity.

To exercise your rights, you may write to support@taleoftails.in, the Company shall reach out to you in 7 working days starting from the date of receipt of e-mail as mentioned.

  1. Data Retention:

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

  1. Cookies and Tracking Technologies:

Our Platform use cookies to:

  • Authenticate sessions and secure login;
  • Personalize user experience and remember preferences;
  • Improve service delivery for analytics and user interface.

Users may disable cookies via browser settings; however, certain features may become unavailable or function improperly.

  1. Child Protection and Content Safety:

For Us, the safety and privacy of children are of utmost importance. We strictly comply with applicable laws, including the Digital Personal Data Protection Act, 2023 and international best practices, as well as policies on Child Sexual Abuse Material (CSAM) and Child Sexual Abuse Exploitation (CSAE).

  • We expressly prohibit the creation, upload, sharing, or distribution of any content that contains or promotes child sexual abuse material or exploitation. Any user found violating these policies will have their access restricted or terminated immediately.

 

  • We employ automated tools and manual reviews to detect and prevent the presence of CSAM/CSAE on our platforms and services. This includes scanning user-generated content and metadata consistent with industry standards and legal obligations.

 

  • Upon detection or reasonable suspicion of CSAM/CSAE, we will promptly report such content and user activity to the relevant law enforcement agencies and regulatory authorities, as required by law. We also cooperate with government and child protection organizations to support investigations.

 

  • We provide accessible and straightforward ways for users to report any suspicious content or behavior. Reports can be made to the e-mail id mentioned below and all reports will be treated seriously and investigated promptly:

E-mail: support@taleoftails.in

Kind Attention: Mr Vinay Bhuwad

Address: 83, 3rd Floor, Aditya Industrial Estate, Chincholi Bunder Road, Mumbai – 400064

  1. Grievance Redressal Mechanism:

Pursuant to the provisions of the DPDP Act, the Company has appointed a Grievance Officer to address your concerns additionally, if You encounter or suspect child abuse or exploitation, or have concerns about privacy violations affecting children, please report immediately through:

  • Email: support@taleoftails.in
  • Phone: +91 98201 91893
  • Postal Address: 83, 3rdFloor, Aditya Industrial Estate, Chincholi Bunder Road, Mumbai – 400064

We prioritize investigation and resolution of such matters in coordination with law enforcement agencies. We will acknowledge grievances within 7 working days from the date of receipt of e-mail as mentioned above and aim to resolve them within 30 days.

  1. Cross-Border Transfers:

Any transfer of data outside India will be done in compliance with:

  • Cross-border transfer guidelines under the DPDP Act;
  • Binding contractual obligations with transferee parties;
  • Adequacy decisions or government-permitted frameworks.

 

  1. Updates to This Privacy Policy:

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

 

Effective Date:

Last Updated: 20th July 2024

Version: Privacy Policy Version 2.0